If you are unsatisfied with your purchase, please write to us at return@artschatz.com before returning items!
In this manner we can ensure your satisfaction.
In case of defects or damaged items, contact us before returning, in some cases we will resend a replacement or refund without the need of returning the item.
Your satisfaction is most important and we will try our best to ensure it.
Return Policy:
Returns are accepted until 30 days after receipt of item.
Return Address (unless otherwise instructed):
ARTSCHATZ LLC
222 Percy Hill Road
Old Chatham, NY 12136
USA
Buyer pays return shipping for unwanted items, which do not have any defects.
We can provide you with a return label if needed and will deduct the costs from the refund amount.
There is no restocking fee.
Damaged Items :
Unfortunately, items sometimes get damaged in transit so we must be notified of any damage within 5 business days of receiving your order. We will be unable to accept returns for any damaged items if we are not notified within this 5 business day period.
If your package is lost, stolen or received damaged through shipping we will file a claim with our carrier and work with you to replace the package or damaged item(s).
Questions, concerns or need clarification?
contact us at: