Frequently Asked Questions

How do I hang my star?

The star hangs from the cable, it doesn’t weigh a lot.
Hang it off a hook, window latch, thumbtack, whatever you find. 
For a secure installation you can loop the cable around itself or make an overhand loop knot.

Some of the wings of my star are not fully opened?

Our Starlights are made from Paper and are very forgiving if you go slow and take your time.  Sometimes uneven tension when opening them causes them to not fully extend.
You just need to gently prop the wing open from the inside or once the star is completely closed,
you can massage the points of the wings to get the paper to fully extend.

I’ve unpacked my star and noticed an odor. Is this normal?

Yes, some stars are made from silk screened papers. The odor is non-toxic and will disappear quickly once the star is fully opened and allowed to hang.

I’ve ripped my star, what can I do to still use it?

Depending on the rip or damage, we recommend using matte clear scotch tape to repair your star. You can also use a quick drying glue to repair rips and seams….paper stars are very forgiving 🙂

My Star is lit uneven.  How do I set the right distance for my LED bulb to hang inside the star?

On the instructions, the far right side has a mini ruler with a set measurement for the star you purchased. While your star is flat, simply reset your cable lock with this provided measurement…

I lost my instructions….?

You can easily download the instructions for your star here:

***** add*****

5-9 Pointer 23-25inch
5-9 Pointer 15-17inch
7 Pointer 9inch AC Adapter
7 Pointer 9inch Battery
Moravian Mini AC Adapter
Moravian Mini Battery
Moravian Big 

***** add*****

I don’t have an incense burner, how should I burn my incense?

Incense requires a firm and fire proof base to burn in. We recommend a ceramic pot filled with sand to hold the incense while it burns and also catch the ash. A decorative cup, a potted planter should work. Please don’t leave incense burning unsupervised.

Dhoop stick packaging does come with a hole to hold Dhoop while it burns. We find this doesn’t  always work/ hold a Dhoop stick firmly. Please be aware you may need to burn it with the above mentioned option.

I’m very sensitive to perfumes and certain smells, I’d like to use incense but not sure if it will be too strong?

Auroshikha’s handmade incense are carefully crafted using all-natural powder and resin-based incense and the finest ingredients of flower petals, herbs, wood, barks, spices and pure essential oils to create a fragrance that is true to nature.

The resin based line offers a more subtle and lighter scent than most of the marbling series. We would suggest trying a sample pack of resin incense and see how you do.

The Padmini products are very pleasant as well but offer a stronger scent. 

Also, keep in mind that you don’t have to burn the whole incense stick at one time. You can still enjoy it burning a little at a time.

I can’t get my amulet’s cord to close, the knot doesn’t fit through the loop. What can i do?

The dark brown fabric cords are all made by hand so they vary slightly. Luckily the fabric cord is flexible and you may need to take a sharpened pencil, a chopstick, metal nail, some pointed and round utensil to stick in the loop and train it to get larger, stretch the loop bigger.